We have set up a custom field in Agent Manager so we can rank our Agents but can't retrieve this information in reports.
All custom fields should be available for reporting regardless of the module.
We are in a similar situation. It strikes me as odd that you can create custom fields but then not be able to either export them or report on them.
We are in a similar situation. It strikes me as odd that you can create custom fields but then not be able to either export them or report on them.